AI-powered chatbot built for software product support teams. Boost competency, reduce costs and scale effortlessly.
Increase team productivity through faster and more automated responses.
Improve resolution rate by helping less experienced members in the support team solve issues faster.
Decrease attrition rate in the team by supporting new hires more effectively.
Reduce customer escalations as competence levels improve in the support team.
Arten.ai combines expert-level reasoning with its unified knowledge base to instantly answer repetitive questions and troubleshoot issues.
The always-available AI chatbot provides real-time responses and assistance to customers anytime, anywhere.
Arten.ai brings together every piece of product knowledge from all your sources into one intelligent knowledge base.
Arten.ai connects to Jira, Slack, KeyCloak and other systems to automate and streamline workflows.
Arten.ai acts as your frontline assistant, instantly answering customer queries, guiding them through troubleshooting steps, and escalating only when needed—reducing ticket volume and boosting satisfaction.
Whether it’s IT, DevOps, or QA, Arten.ai helps internal teams solve issues quickly by surfacing relevant knowledge, automating routine resolutions, and acting as a knowledgeable support layer within your organization.
From onboarding new teammates to helping engineers find answers fast, Arten.ai makes internal documentation and expertise searchable and conversational—cutting down time spent digging for info.
We identify the software product(s) you want to support and map all relevant data sources—documentation, previous issues, FAQs.
Arten.ai connects to your IT ecosystem: Jira, identity providers, product systems and all required applications.
A pilot with a selected team fine-tunes Arten.ai based on real support queries and verifies performance.
After successful testing, Arten.ai is deployed across your support organization—boosting productivity from day one.
Arten.ai is an AI-powered assistant for product support. It answers customer queries, guides troubleshooting, and helps users resolve issues faster — while continuously learning from real interactions.
Customers may request escalation at any point. Arten.ai then summarizes the entire interaction for the human agent to save time.
Arten.ai integrates with Jira, Slack, identity providers and internal documentation systems to ensure seamless workflows.
Yes — it can ingest legacy tickets, resolved cases, FAQs and documents to immediately deliver expert-level responses.
It excels in customer support automation, internal team support, and knowledge sharing/onboarding.
Implementation follows four phases: Analyze, Integrate, Pilot, Launch.
For transparent user management, Arten.ai is ready to integrate with your identity provider.
Fully managed cloud-hosted Arten.ai: quick to deploy, auto-updated, and scalable for growing support teams.
Embed Arten.ai with full customization and deployment control for partners and platform vendors.
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