Arten.ai is the automation solution that knows your product — an AI-enabled technical support expert built for product and IT support teams. Boost competency, reduce costs, and scale effortlessly.
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Automation efforts stop short of linking the entire tech support tool chain. Manual tasks remain.
The product-support bridge is missing: AI applications are not connected with product telemetry and a library of well-known issue fixes.
The hype is often misleading: out-of-the-box solutions are often not adequate. Customization is required.
Not enough time and resources are available for a tailored, in-house, end-to-end integrated AI solution.
Deploying an AI layer without PII filtering, audit logging, and clear data residency guarantees creates direct legal exposure.
Connecting all documentation sources.
Tailored to and integrated with the product.
From every successfully closed issue.
For known issues that have tested fixes.
To the human team with enriched context.
Based on support data.
Supports deep technical queries and troubleshooting sessions. Answers are confined by specific workflows and guardrails to your product catalogue and domain.
Integrates all relevant information sources into one product-specific knowledge base. Provides methods for patching missing or inaccurate documentation.
Learns from proven prior and current solutions, providing methods for filtering and approving solution content for optimum knowledge base quality.
Connects with your issue management tools for smart escalation. Supports several communication channels for seamless communication handover.
Answers are limited to your product catalogue. Filters PII and sensitive data at every entry point. All AI decisions, prompts, and data accesses are recorded in immutable audit logs.
Available as a SaaS version for simpler technical support use cases. For more restricted environments, the OEM version allows for advanced customization and additional integration.
Arten.ai accepts strictly technical questions that are strictly related to the domain and products of their customer.
Arten.ai classifies issues; generic questions are handled differently than specific ones. For specific questions it identifies version and exact error description before it proceeds.
For grounded and accurate answers, using a sophisticated search and ranking algorithm, Arten.ai retrieves the relevant information from the customer's unified knowledge base.
Arten.ai will either seek more information or provide its solution for the technical problem. It uses multiple LLM models to reason, synthesize and formulate the answer.
Interactions covering repetitive questions and gaps in the documentation can be used to teach Arten.ai. Humans remain in control of what is being learnt.
If the response is not satisfactory, Arten.ai hands over a summary of the conversation, with full context, to the human team. It can raise tickets or send messages.
Arten.ai's accurate, constrained technical query support deflects routine tickets and reduces initial triage workload, directly supporting explicit case deflection and MTTR improvement.
Arten.ai helps cut time on the manual discovery phase of troubleshooting and provides structured issue context to the human engineer, addressing issues around rising ticket complexity and MTTR pressure.
Arten.ai's automated escalation, case summarization and tone analysis ensures that all relevant details are captured during AI-to-human handoff. In addition, time spent on administrative overhead is reduced.
Arten.ai cuts the tedious documentation work of technical support engineers: it generates high-quality knowledge base articles for every new solved issue.
Simple, routine technical queries and basic troubleshooting tickets could be deflected.
Issues resolved are added to the known issue database as an article.
Tickets that are not solved are forwarded to the human team with all the necessary data.
Identify objectives, deliverables, timeline and key resources. Identify domain, product catalogue, documentation and knowledge bases, and IT systems to integrate. Create an integration plan.
Integrate with the knowledge bases and curate data. Integrate with necessary IT systems. Test integration with designated test cases.
Create a pilot project to test the use of Arten.ai in a small team. Adjust system settings, fine-tune prompts, and improve documentation if necessary.
After successful piloting, Arten.ai is deployed across your support organization — boosting productivity from day one.
With a background in Research and Innovation, András provides the strategic vision and business development for Arten.ai.
Zoltán brings extensive experience in Tech Support to his role. He knows the pain points of high ticket volumes and slow escalations firsthand.
Mihály draws on his deep experience as a developer and architect to build the backbone of Arten.ai's ecosystems.
Gyula leverages his expertise in Business & Partnering Excellence to expand Arten.ai's market opportunities.
Fully managed cloud-hosted deployment that is quick to deploy, auto-updated, and scalable. For growing support teams that need no custom integration or support workflow customization.
Embed Arten.ai with the opportunity for full customization and deployment control. For partners with complex tech support tool chains, products and support workflows.
Arten.ai is an AI-powered technical support expert that knows your product. It answers deep technical queries, guides troubleshooting, and resolves known issues end-to-end — while continuously learning from every successfully closed issue.
If Arten.ai isn't confident or the issue remains unresolved, it hands over a full summary of the conversation, with context and tone analysis, to your human team — reducing administrative overhead during handover.
Arten.ai integrates with your issue management tools, identity providers, communication channels, and your unified knowledge base to enable smart escalation and handover.
Yes — Arten.ai integrates all relevant information sources into one product-specific knowledge base, and includes methods for patching missing or inaccurate documentation.
Both. The SaaS version suits simpler technical support use cases with no custom integration needed. The OEM / on-premise version allows advanced customization and additional integration for more restricted environments.
Answers are limited to your product catalogue. Arten.ai filters PII and sensitive data at every entry point, and all AI decisions, prompts, and data accesses are recorded in immutable audit logs.
Reach out to our sales team at sales@enoventum.com for more information.